In France :

We do our best to prepare your packages between 3 and 5 working days, they are then sent by post or to a relay point the next day.

The post office puts between 48 to 72 hours to deliver the package to you.

Outside France:

Delivery times are 3 to 7 working days.

Please note:

During collection launch periods or sales, delivery times may be longer.

For all orders placed on Fridays after 9 a.m., on weekends and public holidays, orders will be prepared on the following working days.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements which are essential for the successful delivery of your order.

You can track the delivery of your order.

Once your package has been shipped, you will receive an email with a tracking link.

Don't forget to check your spam sometimes.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements which are essential for the successful delivery of your order.

By clicking on the number, you can track the delivery

Upon receipt of your package, if you feel that the packaging shows signs of deterioration, contact us immediately.

You have 14 days from delivery by post to change your mind and notify us by email and return the item to us in its original condition with the order form received by email for identification by post by Colissimo with a tracking number.

In France : Return or exchange costs are our responsibility if the initial order totals more than €200. Returns or exchanges of one or more items in this order are free. We will also send you a return slip by email. If the order is less than €200, returns are at your expense.

Outside France: Return or exchange costs are our responsibility when the initial order totals more than 300 €. In fact, the return of one or more items from this order is free. We will reimburse you for the return costs upon receipt of proof to be sent by email to hello@berthie.fr

If the order is less than €300, returns are at your expense.

In accordance with Article L221-5 of the French Consumer Code, you have 14 days from the delivery of your order to return your items. Returns will not be accepted after this period.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE

131 STREET OF MAY 1ST

Hall 2

92000 NANTERRE

(France)