By email to hello@berthie.fr

or via our chatbot from Monday to Friday from 9 a.m. to 5 p.m.?

Contact us via live chat on the site and someone will help you choose the ideal size based on the item and your body shape.

To be the first to know when your favorite products are back in stock, remember to sign up for the email alert for each product.

New products and restocks arrive every Saturday at 10 a.m.

In France :

We do our best to prepare your packages between 5 and 10 working days, they are then sent by post or to a relay point the next day.

The post office puts between 48 to 72 hours to deliver the package to you.

Outside France:

Delivery times are 5 to 10 working days.

Please note:

During collection launch periods or sales, delivery times may be longer.

For all orders placed on Fridays after 9 a.m., on weekends and public holidays, orders will be prepared on the following working days.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements which are essential for the successful delivery of your order.

You can directly estimate your shipping costs when adding an item to your cart.

FRANCE:

When confirming your order, check your delivery address.

EUROPEAN UNION AND SWITZERLAND

Shipping costs are €6.

They are free for purchases of €200 or more.

EUROPE (excluding U.E) :

Shipping costs are €9.99

They are free for purchases of €200 or more.

REST OF THE WORLD:

Shipping costs abroad are €15.
Shipping costs are free from 200€

Our products coming directly from France may be subject to customs taxes for countries outside the European Union.

These taxes, for example Great Britain or Switzerland or other countries outside Europe, will be reimbursed to you on an invoice to be sent to us by email at hello@berthie.fr

To make a return or exchange, it is essential to click on the link below:

https://www.berthie.de/a/service

You have 14 days from delivery by post to change your mind and notify us by email and return the item to us in its original condition with the order form received by email for identification by post by Colissimo with a tracking number.

In France : Return or exchange costs are our responsibility if the initial order totals more than €200. Returns or exchanges of one or more items in this order are free. We will also send you a return slip by email. If the order is less than €200, returns are at your expense.

Return or exchange costs are our responsibility when the initial order totals more than 300 €. In fact, the return of one or more items from this order is free. We will reimburse you for the return costs upon receipt of proof to be sent by email to hello@berthie.fr

If the order is less than €300, returns are at your expense.

In accordance with Article L221-5 of the French Consumer Code, you have 14 days from the delivery of your order to return your items. Returns will not be accepted after this period.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE

131 rue du 1er mai

92100 Nanterre

(France)

Additional address: Hall 2

Once your return request is accepted, you can return your product to us only by post in Colissimo with a tracking number.
Upon receipt by our teams, we will process your return with a refund or exchange within a maximum of 20 days.

If you made a purchase with a gift card, the refund will be credited to the gift card itself, not your bank account. It can be reused with the same code originally sent.

If you completed your order by credit card, the additional amount will be refunded to your bank account.

Once your return request is accepted, you can return your product to us only by post in Colissimo with a tracking number.
Upon receipt by our teams, we will process your return with a refund or exchange within a maximum of 20 days.

Within 4 hours and before 4 p.m., the order can be modified by contacting us via email at hello@berthie.fr .

Yes, you have 2 hours and before 4 p.m. to cancel it except on weekends.

Send us an email at hello@berthie.fr and we will do what is necessary.

Yes, by contacting us by email at hello@berthie.fr ou by chat

Remember to check your spam folder and save your email address afterwards. If the email is not in your spam folder, contact us at hello@berthie.fr

In your account tab, click on the relevant order and tracking number.

Shipping times are 5 to 10 working days.

You can pay for your order by:

Bank cards: CB, Visa, Visa electron, MasterCard, Maestro, e-carte Bleue, Paypal

Our site is secured by Stripe and Shopify, so you can enter your banking information with complete peace of mind.

Send us an email at

hello@berthie.fr

and we will find a solution together.

1st possibility: You did not create an account and you placed your order as a guest

2nd possibility: Your password is incorrect, please reset it.